We strive to provide software services you can trust.
Welcome to our trust centre. Getting legal and compliance right is an important part of that. We believe that understandable terms, policies or legal notices help to ensure a common understanding and are the foundation of a mutually beneficial relationship. In order to build trust, we want our policies on certain important issues to be clear.
These legal notices describe and apply to the relationship between you and us. We have drafted them to relate specifically to the services we provide.
Together with the relevant written estimate, quote, proposal, engagement letter, scope and specification analysis, development service order or invoice, it makes up the written agreement or contract between us. These legal notices apply to any instruction you give us as our client and to the services we provide to you. When you accept our quotes or estimates you agree to our terms.
The wording is as follows – “Our terms will apply to our products and services and are
i. Accessible (so that they may be read, stored and retrieved) from the footer of our website or through our trust-centre or
ii. Available on request from us.
We may add to or change these legal notices in a written estimate, quote, proposal, engagement letter or invoice, even if it does not mention these legal notices. Any change must be in writing and signed by us or be posted on our website to be effective. You accept the latest version of these legal notices by instructing us or receiving services from us.
We pride ourselves on being ethical members of the profession. We abide by both our own code and the laws and acts that are developed by our governing body. Honesty and integrity are non-negotiable.
We know how important confidentiality and privilege is to you. We won’t disclose your confidential information. We take adequate and appropriate measures to secure all the information we process. Some of the information we process is confidential or commercially sensitive. As a software development company that focusses on data analysis, confidentiality and the protection of intellectual property are issues that are taken very seriously. Our security policy sets out how we safeguard our website and your personal information. We are happy to sign a non-disclosure agreement (NDA) with you, even though our agreements include that we keep your information confidential.
We also respect that the law (like PAIA) requires us to give certain people access to information in certain circumstances. We are exempt from having an Access to Information or PAIA Manual. You can request access to information we hold by emailing us. Mary-Anne Horn is also our Information Officer for the purposes of PAIA.
We recognise that all organisations have a responsibility to be ethical in their business practices and not engage in any activities that harm society. We have an Anti Bribery and Corruption Policy setting out our policy on this important issue.
We continually strive to manage both our risks and the risks of our clients. For example, we have both public liability and professional indemnity insurance.
We are committed to complying with all laws, rules, codes and standards that apply to Umbani Software. We take our responsibility to comply seriously.